Illustration

In UX design we’re familiar with user research techniques like workshops and interviews. We designers synthesis our research into app user flow design. We typically communicate design thinking and solutions to team-members with personas and wireframes. But I think it is important to understand what’s going on in customer’s world and how would our product make their lives better.

The design team did a lot of white board brainstorm thing for customer journey. Unfortunately I found most of analysis and reports were silently stayed in the google drive with a format of line charts or bar charts. I want to make the Design’s voice bigger and louder. I hope everybody in the company can see the customer journey. And that’s where the storyboards come in.

I identified stages where customers had interactions with Verdigris, from Check-in, On-boarding, Engaging, to Off-boarding. I met different teams to brainstorm, finally we built this whiteboard.

I tried to illustrate all significant moments when customers would have interactions with Verdigris, and at the end I would like to hang these pictures on the office wall. So everybody could understand the customer’s living environment.

A picture is worth a thousand words. The storyboards could help everybody in the company to build empathy with customers.